Most likely, a previous installation attempt failed, only partially installing SketchBook. Complete that installation before proceeding with this install Error 1618: ERROR_INSTALL_ALREADY_RUNNING 1618 Another installation is already in progress.
Use your TAB key to move through the options on the screen. This may occur on devices with small screens or low screen resolution. Troubleshooting: Common Installation Problems My installer window is bigger than my screen and is cropped along the bottom
Use English only location names to prevent any potential failure. Ensure your install location has full administrative privileges and enough free disk space. However, if installing to a non-default location, keep the following in mind: We recommend installing SketchBook to the default location. We do not recommending installing SketchBook for access from a remote location (i.e., installing SketchBook Pro on machine A and launching it from machine B). InstallationĪfter launching the installer, follow the prompts to install SketchBook Pro. You can run the installer by either clicking RUN in your web browser’s download options or double-clicking the downloaded installer icon. When downloading the installer, take note of where the installer was downloaded. Check your browser security, as well, to ensure the download is allowed. Sometimes your virus scanner may flag the installer as a potential risk. If you are behind a firewall and use a proxy server or 3rd-party internet security program, you may need to temporarily disable them. If you have a 64-bit version of Windows, click the 64-bit link to ensure you download the correct installer.Įnsure you have a reliable internet connection. You can download the latest installer from the website.īy default, the 32-bit installer is downloaded. If you have never installed SketchBook Pro, ensure your system meets the minimum system requirements.įor a problem free installation, ensure you have a reliable internet connection. This removes all old installation files, enabling you to run a clean install. If you have previously installed SketchBook Pro, delete the following folder: NOTE: While it is not necessary, you may wish to uninstall any previous version of SketchBook before installing the latest version. Installation Guidelines PreparationĮnsure you’re installing on a computer where you have administrative privileges.īefore installing the latest version of SketchBook Pro, if you have a previous version of SketchBook, exit it ( Ctrl+Q). Having installation problems? This article covers basic installation guidelines, as well as common troubleshooting solutions for the Windows version of SketchBook Pro Desktop.
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